Things I Like
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Making is not a rebel movement, scrappy individuals going up against the system. While the shift might be from the corporate to the individual (supported, mind, by a different set of companies selling a different set of things), it mostly re-inscribes familiar values, in slightly different form: that artifacts are important, and people are not.
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I essentially told them the things I have to remind myself: it’s okay to take time. Rushing doesn’t improve things, it might even slow you down. Focusing on a few things and doing them well is worthwhile. Sharing what you learn—even while you’re still figuring things out—is even better.
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A dozen years ago, companies like Teehan + Lax and Adaptive Path were unique. They thought differently and communicated the value of their perspective through great work and compelling language. Firms like these created and popularized the language of user experience design. They made it possible for their clients and the digital industry at large to think differently. Hundreds of firms followed their lead over the last decade, but they copied the mindset of these formative companies. They didn’t create new language and ideas to challenge what they saw in the digital world. When an entire design industry follows a single mindset, commoditization quickly sets in. This is good when you want to buy more of the same, but not when you want something different. It’s no surprise that in-house design is so strong today. Agencies have fallen into the trap of competing with them, instead of providing a valuable contrast.
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This isn’t anything new. If you think about it, sites that used the Flash plug-in to deliver their experience were on the web, but not of the web. They were using the web as a delivery mechanism, but they weren’t making use of the capabilities of the web for universal access. As long as you have the Flash plug-in, you get 100% of the intended experience. If you don’t have the plug-in, you get 0% of the intended experience. The modern equivalent is using a monolithic JavaScript library like Angular. As longer as your browser (and network) fulfils the minimum requirements, you should get 100% of the experience. But if your browser falls short, you get nothing. In other words, Angular and its ilk treat the web as a platform, not a continuum.
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I know a simple truth: that people who genuinely care about you are the same people that you should care for as well. These are relationships that deserve more than just a thumbs up, or a #blessed, or a +1. These deserve love — that thing that wells up from the deepest springs of your soul and you give away with no thought to yourself.
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I finally feel successful, and it’s not about the money. I feel successful because I’ve gotten better at treating myself well, at finding that elusive work-life balance, and at making a major difference in my clients’ lives and businesses. I feel successful because I know that the work I’m doing in the world is important, and I don’t have to run myself ragged to do it. (In fact, just the opposite. We have to put on our own oxygen masks first. Of course.)
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Consistency is the small effort that happens every day, that only in looking back do we see the effort that created something big, something great, something meaningful.
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It’s tough to let go of that rush, the importance that can come with that reactive sort of busyness. It’s easy to focus on the times when you jumped in quickly and saved the day. Harder to remember all the times you jumped on something that could’ve waited. Harder still to picture what you could’ve done, the things you could’ve built, if you hadn’t been reacting constantly.
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I think the “because” is the much more interesting and informational part, and the part that’s harder to doubt. Oh, you wrote a book? Awesome! You spent 2 years doing that on your last job? Impressive! I learn so much more about your experience with something from the “because” than I do from hearing a claim of expertise.
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People in this role provide a great bridge between design and engineering. I’ve often called these people the “arbiters of design”. They inform design of possibilities and constraints and help ensure that designers build a consistent and usable interface for as many users as possible. They help codify the design work. They have a developer mindset with concerns about render performance and load times and can work with engineering to build out a performant front-end.
For what it's worth, this is how I see myself, as a design engineer, it best explains not only what I like to do, but what I think is missing in a lot of teams.
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Books aren’t just commodities; the profit motive is often in conflict with the aims of art. We live in capitalism, its power seems inescapable – but then, so did the divine right of kings. Any human power can be resisted and changed by human beings. Resistance and change often begin in art. Very often in our art, the art of words.
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I want my kids to be dirty, messy, even bored — learning to become human. I want us to have a kind of existence where we can pause, look each other in the eye, touch one another, and inquire together: Here is how my heart is doing? I am taking the time to reflect on my own existence; I am in touch enough with my own heart and soul to know how I fare, and I know how to express the state of my heart.
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I honestly don’t know that I would be who I am today, if Twitter didn’t exist. I have been exposed to voices and ideas that I may not have found without this network, and through those connections, have been encouraged to share, to speak up, to find my own voice as well.
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So let’s try something new, shall we? Here at the holidays, while you’re visiting with friends & family & loved ones, don’t make any person, of any age or gender or OS preference, feel bad about how they use technology. Not one single one.
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At some point, you’ve got to ask yourself whether it’s just the friction created by health-industry regulation—the HIPAA security rules and FDA approval (or waiver) process and the hassle of integration with legacy systems. Or is it too daunting for a twenty-something engineer to develop technology for people who aren’t like them at all? An obese diabetic on a motorized scooter? Or a frail old lady with memory loss? Or her caregiver? Someone who’s three bus transfers away from a doctor’s office?